Comments on ComputerWorld Australia interview

I’m in Australia right now in the middle of a 10-day tour through Asia, where I’m meeting with customers, partners, prospects, Novell staff, and yes, the press. I gave an interview to ComputerWorld Australia on Friday that’s caused a little bit of a dust-up. I posted my comments on Matt Asay’s blog, but I also wanted to get my thoughts out on my blog. (See, I told you that I’d start doing this blog thing more seriously this time.)

Anyway, here’s the full text of my response that I also posted on Matt’s blog:


Hi Matt —


After reading your blog posting, I wanted to set a few things straight about the article in ComputerWorld.


1) On the topic of taking credit for the Microsoft deal, this is an area where I was misquoted. There was an independent PR guy in the room with me who can verify this exchange took place:


Question asked: “Justin, what was your role on the Microsoft deal?”

Justin’s answer: “I was a member of the 15-person team that negotiated the deal with Microsoft.”


I would never be so arrogant to claim that I was the deal architect — because I wasn’t. The deal originated when Ron Hovsepian (Novell CEO) called Kevin Turner (Microsoft COO) in April 2006 and said “What would happen if we put customer needs in front of our own needs?” Ron & Kevin talked for a couple weeks back & forth, and then they brought Jeff Jaffe (Novell CTO) and Bob Muglia (MSFT SVP of Server Tools) into the conversation. I was invited onto the team in late summer, after the senior level executives had been talking for several months. Unfortunately, the ComputerWorld journalist didn’t get that right. I was a member of the deal team, but I was not the architect.


2) On the desktop point, the journalist asked me for my thoughts on the Red Hat Desktop. And I stand by my comments — Red Hat Enterprise Desktop 5 looks a lot like SUSE Linux Enterprise Desktop 10. I’ve even seen some Red Hat customer presentations where they took the Novell screenshots and just reproduced them exactly, except with a red background inside of SLED blue. The reality is that Novell does employ a lot of desktop engineers, we do contribute heavily to the many projects that make up the Linux desktop, and we are investing millions of dollars in desktop engineering. Novell – specifically Nat and team – is driving desktop innovation like Compiz, like Visual Basic Macros in OpenOffice, like Beagle search, like f-spot photo management. Miguel and team are driving Mono innovation. You may have a lot of complaints about Novell, but you’ve got to give credit where it’s due. We are the desktop innovators.


And as far as customers, well, Matt — you said it yourself… Novell signed the “biggest desktop deal in the history of the planet” when we sold 20,000 desktop seats at Peugeot. Trust me when I tell you that more big SLED wins are coming. Meanwhile, I keep waiting for Red Hat to announce a desktop deal comparable to Peugeot.


3) On the desktop partners, all I said that was we are talking with HP, Dell, and Lenovo. It’s the same thing I said a month ago in Red Herring… and it’s the same thing that both Ubuntu & Red Hat are saying. We’re all talking with the big IHVs. I wish I had more than just conversations to announce on that front.


4) Finally, on the Microsoft patent issue, there are a couple of points I need to clarify. The reporter said to me: “So this agreement means that Microsoft can’t sue Novell and you all have special patent protection, right?”


My answer to the reporter, which I’ve said thousands of times by now, was as follows: “All the deal with Microsoft provides is a covenant not to sue our customers. It’s a free world. Microsoft can sue anyone for anything and Novell cannot stop them. Microsoft could sue Novell tomorrow. But our agreement with Microsoft is all about creating peace of mind for the customer. If the customer deploys SUSE Linux Enterprise, then Microsoft has agreed not to sue them, just in the same way that Novell has agreed not to sue any Microsoft customer who deploys a Novell product.”


The reporter then asked about potential patent violations in Linux, and I replied: “Microsoft thinks there are patent infringements inside of Linux. Novell does not think there are any patent infringements inside of Linux. We’ve agreed to disagree with Microsoft on this fact. Our agreement just means that customers don’t have to worry if they deploy SUSE Linux Enterprise.”


So yes, I was misquoted slightly by the reporter who talked about “patent agreements.” I never said “patent agreements;” I said “there are no patent infringements in Linux.”


I know you’re not a big fan of the patent deal, Matt. I understand that, and when I attend OSBC in a few weeks, I hope that we can sit down and have a long discussion about it. The final item I’ll leave you with today is an excerpt from Bruce Lowry’s great posting on the Novell PR blogs on April 4:


“We don’t see intellectual property, in general, as big impediment to Linux adoption. That’s been our position for a number of years now. Go back and look at statements we made during the SCO debate, or when we launched our indemnification program. We’ve consistently argued that customers should not avoid Linux because of intellectual property concerns. At the same time, we’ve provided a level of comfort (via indemnification, our patent policy and, now, with the Microsoft agreement) to those customers who do have concerns about the issue. We certainly aren’t out in the market telling customers to use our Linux because it has patent protection from Microsoft. We’re out there telling them to use SUSE Linux Enterprise because it’s a strong distribution that will integrate well into their mixed environments. If the patent agreement with Microsoft means a few more customers than before are willing to take the plunge with Linux, that’s a good thing. But we don’t think patent concerns are driving Linux adoption one way or the other. The deal with Microsoft simply removes the issue from the table for customers.” (


Thanks for letting me write a long post, Matt. While we may disagree from time to time, I do appreciate the open discussion forum that you are providing.




I’m back… and I’ll do better this time

It’s been a while since I posted on this blog, and for that, I’m sorry.

I got really busy in the fall, between building out the SUSE product marketing team and getting ready to launch that small little deal that Novell signed with Microsoft, and for whatever reason, this blog just fell off my radar screen.

Over the past couple weeks, though, it’s become apparent to me that I need a way to communicate directly with the community, a place where I can say what I think and more importantly fix any mistakes in the press where I may have been misquoted. (Yes, misquoting does happen, despite the best intentions of my friends in journalism.) I’ve found that I’m replying to other people’s blogs these days — like my friend Matt Asay’s blog over at InfoWorld (well, I consider Matt a friend; I’m not sure what he considers me) — or that I find myself wishing that I had a forum to reply.

Now I’m back and I’ll try to be more vigilent this time. I also realize that I’ve got a dual role here — I’m the spokesperson for SUSE Linux Enterprise at Novell, and I’m also an individual member of the community. I’ll try to make it a clear when I’m speaking in which role… because not everything I write can or should be the official position of Novell. (Despite what some journalists have been writing these days 🙂 I’m actually just a middle manager at Novell and while I have input into the company’s strategic direction, I’m not on Ron’s executive leadership team, and those are the folks who set Novell’s direction.)

So here’s what I can promise. I’ll be open. I’ll be honest. I’ll be direct. And I’ll be opinionated. (Anyone who knows me shouldn’t be surprised by that.) And I intend to be the biggest darn advocate that I can for SUSE Linux Enterprise, because I do think it’s the best distribution on the planet; I am excited about Novell’s future, and I do think that SUSE Linux Enterprise can truly help customers solve their business problems.

Thanks in advance for reading, and please don’t be shy about writing to me!